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WARRANTY

Customer Support

  • For all technical support questions, advice on any aspect of studio lighting etc please ring 0031-(0)70 220 10 24 or email us at info@flitsenflash.nl
  • For any complaints, please email us at info@flitsenflash.nl
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Repairs and Aftercare

Here at Lencarta we have our own in-house repair facility, operated by our factory-trained electronic engineering staff. This means that, unlike most other suppliers, we will continue to provide service once the goods are no longer covered by warranty.

All repairs must be sent to us with this form, which must be completed in full. In the unlikely event that the item was faulty when supplied we will collect it from you free of charge, otherwise you will be responsible for the cost of returning the item to us. All items returned to us should be sent by a secure method, to protect your interests whilst the goods are in transit and before they become our responsibility.

Repairs under warranty

Except for modelling lamps and batteries, all products supplied either by our authorised dealers/distributors or directly from us after the 1st February 2013 are warranted against defects for a period of three years. Products supplied before this date are covered by the warranty period that was applicable at this time. This means that we will repair or replace (at our option) any item that develops an operational fault of any kind during the period of warranty, and will return it to our customer carriage paid.
Our warranty does not cover accidental damage, e.g. from products being dropped, or water damage, neither does it apply to consumable items such as batteries and bulbs. All other faults are fully covered. Products must be returned with this form

DO NOT OPEN THE CASE OF ANY ELECTRICAL PRODUCT YOURSELF. Doing so can be extremely dangerous and will invalidate the warranty.

Repairs out of warranty

If your item is out of warranty or if you didn't buy it from either us or from one of our authorised dealers/distributors then any repairs will be chargeable.
Unlike many manufacturers, we do not operate a 'fixed price' repair policy and the cost of repairs depends on the amount of work involved and the cost of any parts that we need to fit. Because of this we are unable to provide a firm repair cost until we have actually inspected the item, but because of the good design and robust construction of our products, most repairs can be carried out at low cost. Please ask for a firm quote when returning the item to us. Our repair costs include VAT. Products must be returned with this form

Goods returned for refund

Returned goods must be received by us within 30 days beginning with the day on which the goods are delivered
We recommend that you send your returns to us using a carrier who can give us a proof of delivery as, until the parcel reaches us, it is your responsibility.

Both goods and packaging must be as new.

You are responsible for the return shipping charges if you are returning items because you have changed your mind. The actual cost of shipping the order to you will be deducted from the refund, this may be more than the amount you paid for delivery.

All goods returned for REFUND  must be accompanied by this form

Refunds are usually processed within a few days of us receiving the goods back. Please allow a further week for the amount to show on your account.  We can only refund you by the same method as the payment (i.e. same card, Paypal)
If you think the item your received is faulty or have any other questions please get in touch with our support team via email  or give us a call.